Offering the requested goods or services at the desired place, time, quality, quantity, and cost can also give a competitive advantage to the hotels. There are two essential elements in the logistics system;
A. The logistics system must provide a service that delivers due to goods or services that the customer needs.
B. This delivery must be carried out at the lowest cost from the point of origin to the point of consumption, without compromising the service provided to the customer.
(Pazirandeh ve Jafari,2013:891)
LOGISTICS ACTIVITIES PERFORMED IN HOTEL BUSINESSES
Logistic activities are often thought to be carried out in production businesses, so they often address production jobs, but logistics activities are also carried out in service businesses.
As a service business, they are important activities that affect the fulfilment of all business activities at just the right time and the desired quality, as in hotel businesses.
Hotels have different features from industry businesses as service businesses. Given logistical considerations, these other features differ in means of production, employees and marketing. In the study, preliminary logistics activities carried out in production enterprises were formed and these activities for hotel businesses have been determined.
LOGISTICS RESOURCES
§ Olavarrieta and Ellinger (1997:561) logistically handled their business resources and collected them under three headlines, including assets and capabilities, as well as untouchable and untouchable.
§ Logistics input factors can be appropriate into two groups: raw input factors (such as forklifts, packaging materials, stocks and sorting materials) and simple skills (such as loading, unloading, driving and using a computer).
§ Input factors become a capability or asset of the business from the moment they become used for any logistics activity.
INFORMATION AND INNOVATION RESOURCES
§ Information Acquisition
§ Sharing information
§ Problem-solving ability
§ Following the innovations
§ Adapting innovations to the business
§ Implementation of the principles
§ New logistics service development
RELATED TO HUMAN RESOURCES
§ Employee competency
§ Having qualified employees is a
§ The presence of good relationships between employees
REGARDING TECHNOLOGICAL RESOURCES
§ Computers
§ Computer programs
§ Management information systems
§ Automation programs
OPERATIONAL RESOURCES
§ Supplier relationships
§ Warehouses
§ Tank vehicle equipment
§ Building tools
§ Logistics coordination
§ Quick delivery
§ Financial resources
FACTORS FOR HOTEL LOGISTICS FACTORS
FACTOR 1) SERVICE PRODUCTION AND PRESENTATION ACTIVITIES
§ Performing customer service (customer service)
§ Sorting of goods in warehouses (sorting)
§ Identifying customer needs (customer needs)
§ Storing of materials in optimal condition (storing)
§ Managing stock (stock management)
§ Manufacturing of goods and services according to customer requests and needs (marketing)
FACTOR 2) PROCUREMENT ACTIVITIES
§ Carrying out all activities related to the order migration (order management)
§ Determination of material needs for the production of goods and services (claim management)
§ Making material purchases (purchasing)
The ‘Classification’, ‘storage’ and stock management are related to the movement of goods within the business and are related to each other. Storage is not only for finished products but also for raw materials and semi-finished products.
FACTORS FOR HOTEL LOGISTICS SOURCES
FACTOR 1) INFORMATION AND INNOVATION RESOURCES
§ Following the innovations
§ Information Acquisition
§ Share information to
§ Adapting innovation to business
§ New logistics service development
§ Apply the first ones
§ Problem solving
FACTOR 2) OPERATIONAL RESOURCES
§ Warehouses
§ Tank vehicle – equipment
§ Supplier relationships
§ Building tools
§ Quick delivery
§ Logistics coordination
FACTOR 3) TECHNOLOGICAL RESOURCES
§ Management information systems
§ Automation programs
§ Computers
§ Computer programs
FACTOR 4) HUMAN RESOURCES
§ Qualified employees
§ Good relationships between employees
§ Employee competency
We want to share with you the interview we had on our subject.
INTERVIEW
Question: How is the amount of service or claim required to meet the needs and demands of guests at the hotel determined?
Answer: In the city hotel management, assuming that the hotel will operate at total capacity for a month, FMCG goods are in the form of weekly stocks; durable goods are significant as monthly stock. So, for example, if there are 100 people in our hotel, stock up on FMCG 100*7; Durable consumer goods have been concluded as 100*30 with a monthly stockpile.
Question: Which is the highest cost component of hotel logistics activities (extra costs excluding purchase amount, storage, transportation, etc.)?
Answer: The most costly item for us is transportation.
Question: Do you use the storage space of a different company for storage, or do you provide this activity within the hotel?
Answer: Many hotels offer in-house accommodation.
Question: Do you have additional stock to mix the demand when the season is busy and when the request is too much compared to other times?
Answer: Consumer durables goods are holdable in stock until the sell-by date, but weekly demand is usually obtainable for FMCG.
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